Our mission at Teonfa Care Group Limited is to empower our clients to remain as independent as possible in their own homes, allowing them to take the lead in their care and freeing them from the stress of tasks that have become an unnecessary drain on their energy. We also aim to release time for our clients and their families to be able to interact as a family, rather than as care givers and patients.
Teonfa Care Group Limited has more than 40 years of experience working with patients and families, understanding that each client is completely unique to the next. As big believers in independence, it is important to us that our clients input into all aspects of their care, giving feedback on what’s working and what could improve, allowing us to constantly adapt and evolve to meet your needs.
Following an inspection from the CQC, Teonfa Care Group Limited Bedfordshire is currently working to raise standards across the service. Teonfa Care Group Limited is taking this very seriously, ensuring we create a culture of learning from past mistakes. All information will be updated after a follow-up inspection.
Teonfa Care Group Limited Oxford is a new branch and is yet to be inspected by the CQC. The Barnstaple branch is being built on the knowledge of what works and what doesn’t. We are committed to providing a service with outstanding support - from our very first client through to our thousandth and beyond.
Recognize the individual need for personal fulfilment and offer personalised programs of meaningful activity to satisfy and meet the needs of service users and staff.
Promote independence by giving service users choices, respecting their rights, and dignity by the services we deliver.
Treat all people supported by us and all people who work for us with respect always.
Uphold and maintain the human and citizenship rights of all staff and service users.
Respect individual requirement for privacy always and to treat all information relating to individuals in the strictest confidential manner.
Promote equality and diversity and act as an inclusive organization where individual differences are respected. To ensure that no customer is discriminated against.
Communicate effectively and to involve customers and their family in care needs.
Ensure customers receive adequate nutrition and hydration which is suited to their diet.
Keep customers as pain-free as possible.
Listen to customers and act on and empower customers by meeting their needs and the wishes of their relatives/ advocates taking account of chosen lifestyle.
Recruit quality care staff and to ensure they understand and are able to respond to customers and relative needs.
Achieve a reputation for excellence in all aspects of our offer to customers and those who purchase provision on their behalf.
Promote independence and involvement of all who use our services.
Provide services that value difference in need and offer equality of opportunity.
Comply with health and safety regulations through implementing robust policies and procedures.
Ensure that a diverse staff team are adequately skilled and supported to provide the highest quality provision to services commissioners and individuals.
Maintain recruitment and procedures that meet the highest possible standard and in line with UK regulation and best practice.
Ensure that we are an efficient, effective, and accountable organization.
We will preserve customers’ dignity and privacy at all times;
To be transparent with customers and learn from their feedback to continuously improve our experience.
The customers are individuals and are our priority.