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Which branch are you applying for?* Bedfordshire Oxfordshire Plymouth
Please fill in the following quiz before submitting your application. This will help us to ensure that applicants share the same values as we do, as well as allowing us to see where our carers need further training.
You are working with Brian, an older gentleman with dementia. He has not showered in a week as he believes that he was only showered yesterday. What is the best thing for you to do next?* - Select Answer - Try and explain to Brian that it is important for him to shower daily giving a lot of encouragement and reassurance. Don’t shower him, he has said he doesn’t want to. Tell Brian that he must shower as he smell’s and he hasn’t washed in a week. Tell Brian’s wife that he won’t shower so she can make him.
One of your clients, Sue, is bedbound and lives in a ground floor flat. She is very concerned about the security of her flat as she feels very vulnerable. Sue reports to you that the other carers have previously left her key safe unlocked when they’ve left. What is the best course of action to take?* - Select Answer- Tell her not to worry as you will make sure it is locked and will leave a note for the other carers so that they remember in future. Reassure her the other carers would not do that on purpose as they are very careful. Report the incident to the office and document it, letting Sue know what you are doing. Suggest that she hides the key in a plant by her front door instead, then carers won’t have to remember to lock the key safe.
You have been caught up at a previous client’s house and are now running an hour late for your other clients. What do you do?* - Select Answer - Rush through the next calls so that you can try and make up time, they understand that you are pushed. Let the office know about the problem so they can organise someone else to help with your calls and let clients know. Don’t rush through your other calls, they are just as important, and your clients know you may be a little late from time to time. Call the clients yourself on your mobile so they know what to expect.
Mr Johnson is a client who has limited mobility and can be very difficult at times to work with. You arrive at his house and he has fallen out of bed. He is unable to get up by himself but says he doesn’t want you to call the paramedics. What do you do?* - Select Answer - Call another carer and get him up together, then document this in his notes. Consult the manager about what to do. Call the paramedics anyway, but explain to him that you are not able to lift him yourself. Leave him where he is, if he doesn’t want the paramedics then there is nothing you can do.
Mrs Jones has diabetes. You often do her dinner time call but have noticed that she is leaving her food a lot recently. What is the best thing to do?* - Select Answer - Discuss with Mrs Jones about why she isn’t eating and why it is important for her to eat. Ask the other carers if they have noticed this as well, then decide what to do. Tell her daughter about it as she buys her meals, maybe Mrs Jones is bored of the food and wants something else.m Wait another couple of weeks to see if it gets better.
One client you work with asks if you can pop into the local shop and get her some milk and a paper before you visit her today. She says she will pay you when you get to hers. What do you do?* - Select Answer - Call your manager to check it is okay. Don’t go to the shop for her, you know she has the money but it’s not on her care plan so you shouldn’t do it. Tell her that she should ask her neighbour to go as it will reduce the time you can spend at her house. Call your manager to check it is okay.
You are doing a medication call for Diane, a middle-aged client who has had a stroke and has memory problems. You notice that in her dosset box the medication for different days has already been taken. When you ask Diane about it she doesn’t remember what happened. What should you do next? * - Select Answer - Administer today’s medication as normal as it is still there. Check the Medication Administration Record to try and work out what has happened, then call your manager. Don’t give her any medication, she must have taken it herself. Report Diane’s family to social services, they are probably making her take the wrong medication and it’s confused her.
One of your clients, Kiera, likes her hall light to be left on at night as it makes her feel safe. She was your last call last night and you realised this morning that you had forgotten to turn it on for her. You will see her later, what do you do?* - Select Answer - Keep quiet, there is no harm done. You aren’t lying to her unless she specifically asks you about it. Tell your manager you forgot to leave her light on, they want to know when serious mistakes are made. Turn the light on as you go in and pretend it was on the whole time. She won’t notice either way. Let Kiera know about your mistake and apologise, she deserves to know that you messed up even if it was only a light.
You are about to help one of your client’s, Maisie, shower and realise that you do not have any gloves with you in her bathroom. What do you do? * - Select Answer - Use the washing up gloves from under her sink instead. Ensure Maisie is in a comfortable and safe position, while you go to your car and grab a box. Don’t wear gloves, it’s only a one off and Maisie doesn’t like to be kept waiting. Tell Maisie that you can’t shower her without gloves and get her dressed again without showering.
Simon is a client who has an oxygen tank. He doesn’t wear it all the time as it makes his nose run and has had a few falls recently when he hasn’t been wearing it. What do you do?* - Select Answer - Respect his choice not to wear the oxygen. His doctor would have told him why it is important. Contact social services, he is not able to keep himself safe if he is going to be fainting. Talk to Simon about why he may be fainting and encourage him to wear his oxygen more and talk to his doctor. Tell his family, they will talk some sense into him.
When at a client’s house, they make a racist comment about another carer. What do you do?* - Select Answer - Tell the other carer what was said, they should know what the client has been saying. Ignore the comment and change the subject. Tell the client that their comments can be interpreted as offensive and that the other carer would be upset if they heard it. Agree with the client, you are in their home and have to be nice even if they aren’t.
A client’s daughter tells you that they had a really upsetting phone call with someone in the office last week following an incident. They are angry with the person they spoke to as they felt they were not considerate. What would you do?* - Select Answer - Apologise for what happened and report what has been said to someone more senior in the office. Agree that the person they spoke to doesn’t live in the real world outside of the office and say that you think they’re useless too. Say that you actually really like that person and you think that it is very rude for them to be talking about him like that. Give them your personal mobile number so they can talk to you about problems in future.